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Talk to Zunaro

Talk to Zunaro is the live chat on our public site (zunaro.ai). Open it from any marketing page to ask about pricing, features, or getting started — a real person on the Zunaro team replies, and the conversation carries across pages and by email after you leave.

Have a question before you sign up, or want a hand choosing a plan? Open the Talk to Zunaro chat on any page of our public site (zunaro.ai) — home, pricing, or the Academy you're reading right now — and a real person on the Zunaro team will reply. It's the fastest way to reach us pre-sales, and the same channel works for quick questions once you're a customer.

Start a chat

Look for the round chat bubble in the bottom corner of any marketing page and select it to open the panel. The first time, you'll fill in a short pre-chat form so the team knows who's reaching out:

Your name — how we should address you.
Email — so we can reply by email if you leave the site before we answer.
What are you interested in — optional, but it helps us skip the "how can I help?" back-and-forth (e.g. "reserved seating for a 500-seat theatre").
Message — your actual question.

Choose Start chat to send it. You don't need an account, and nothing is collected until you actually start a conversation.

What to expect

A real reply, not a bot. Every conversation is read and answered by someone on the Zunaro team.
A reply-time hint up front. The panel shows our usual response window (typically within a few hours). If you message outside staffed hours, your chat is queued and answered as email.
It follows you across pages. Your conversation is tied to your browser, so you can navigate around the site and the thread stays put.
Continues by email. If you close the tab, our reply is sent to the email you gave. You can pick the conversation back up in the widget next time you visit.

While you're chatting

Once a conversation is open, the panel works like any messenger:

Send messages in the composer at the bottom and press the send button (or Enter; Shift+Enter for a new line).
See when we're typing. A "Zunaro team is typing" indicator shows we're working on a reply.
Rate the chat. When things wrap up, you can leave a quick emoji rating so we know how we did.
End the chat from the link under the composer when you're done. After that, you can start a fresh conversation any time.

On our end

To give you a sense of how your message is handled: every Talk to Zunaro conversation lands in a single team inbox that the Zunaro staff work from. From there we can reply live, tag and snooze conversations so nothing slips, leave internal notes to each other, and draft a suggested reply from our public docs to answer faster. New visitor messages alert the team in real time, so a reply usually starts within minutes during staffed hours.

When to use which channel

Browsing zunaro.ai with a pre-sales question — use Talk to Zunaro (this chat).
Inside your dashboard, running your store — use Ask Zunaro, the assistant on your home screen.
A problem with a specific order, payout, or event — start with the relevant article in Troubleshooting, then reach us through the chat if you need a human.