Create ticket types

Add ticket types like General Admission or VIP, then set a price and an optional quantity limit per performance. A ticket type can be active on some performances and inactive on others.

Ticket types live in the event wizard under Pricing → Pricing. Create a type for each kind of ticket you sell (General Admission, VIP, Student…), then give it a price per performance. Like everything in the wizard, changes save automatically.

Before you start

Add at least one performance first (Event info → Performances) — ticket types can't be created for an event with no performances, and the wizard will tell you so.

Add a ticket type

Open your event and go to the Pricing section, Pricing tab.
Select Add ticket type.
Enter the Ticket type name — names must be unique within the event, and buyers see them at checkout, so "VIP — includes meet & greet" beats "Tier 2". Optionally add a Description.
Optionally enable Scanner alert — the door scanner shows an alert whenever this ticket type is scanned (handy for VIP or accessibility tickets that need staff attention).
In the same panel, set the performance prices — a Price and optional Limit qty for each performance — then save.

You can drag ticket types to reorder them in the pricing table — that order is the order buyers see at checkout. Put your most popular type first.

Prices, limits, and per-performance activation

Each ticket type has its own settings per performance:

Price — the same type can cost different amounts on different dates (say, more on Saturday night). A price of 0 makes the ticket free — free tickets skip payment at checkout and appear in your orders, but they are not counted against availability and quantity limits don't apply to them. If attendance must be capped, give the ticket a small price or track registrations through your orders.
Limit qty — a cap on how many of this type can sell for that performance, separate from the performance's overall capacity. Use it for things like "only 20 VIP seats".
Active toggle — a type can be active on some performances and inactive on others. An inactive type simply doesn't appear for that performance, which is how you run date-specific tickets (e.g. an opening-night special) without separate events. Use Clear price to remove a price entirely.

How availability works

What buyers can actually buy is calculated live: capacity − held tickets − sold tickets − tickets sitting in active carts. A ticket in someone's cart is reserved for the cart's hold window (10 minutes by default, configurable in your store settings from 1 to 30 minutes) — if they don't check out, it's automatically released back for sale. The pricing table shows Total tickets and Remaining per performance so you can watch this live.