Create access codes

Lock ticket types, discounts, or held inventory behind a code that buyers enter on your event page. Use one shared general code, or generate batches of unique single-use codes.

Access codes restrict access to your event online. Share a general code with all your customers, or create unique one-time codes per person. They live in the event wizard under Access management, and you need at least one performance before you can create one.

What a code can unlock

When you create or edit a code, the sheet has tabs for everything the code controls:

General settings — choose which performances accept this code on the online store.
Access control — an optional priority-access period (Start date & time / End date & time). The code remains valid after this period to unlock its other perks.
Ticket types — selected ticket types are locked behind the code; only purchasers who enter it can view and buy them.
Discounts — selected discounts are locked behind the code and applied automatically for purchasers with access.
Hold categories — held inventory the code grants access to. Visitors without the code cannot see or buy held inventory.

Create an access code

Open your event, go to Access management, and select New access code.
Pick the Type: General access code (one shared code) or Single-use access code (a batch of unique codes). The type can't be changed after creation.
For a general code, enter the Code — 6–17 characters; customers enter this code on the event page to unlock access.
For single-use codes, choose Auto-generate codes (set a Code prefix and No. of codes) or Add my custom codes — one code per line, or Upload CSV. Use Download CSV later to export the batch and see which codes are already used.
Set the Restrictions, pick what the code unlocks in the other tabs, and save.

Restrictions

Two optional caps under Restrictions:

Restrict redemptions — cap the total number of transactions that can use this code (Redemption limit).
Restrict tickets — cap the number of tickets per transaction with this code (Ticket limit). This is enforced at add-to-cart, so a buyer can't exceed it even by editing their cart.

How buyers use a code

On your public event page, buyers see a Have an access code? box. They type the code and select Unlock — on success they see "Code accepted — your tickets are unlocked below." and the gated ticket types appear in the ticket picker.

Delete a code

In the Access management grid, use the delete action on a code's card — you'll be asked to confirm Delete access code. For single-use batches, the card shows how many codes exist and how many are used.