Troubleshooting

Answers to the questions we hear most.

Why aren't my tickets on sale?Usually one of four things — the performance isn't published, online sales aren't enabled, the online sale window hasn't opened (or has closed), or the ticket type has no active price for that performance. Work through the checklist in order.Why can't buyers pay online?Checkout only offers payment options you've enabled in Settings → Payments. If no card gateway is connected (with charges enabled) and pay-later is off, every option is greyed out and buyers see "Online payment is coming soon."Why is availability lower than my capacity?Remaining availability is capacity minus held tickets, sold tickets, and tickets sitting in active carts. Hold-management allocations and per-ticket-type quantity limits are the two causes organizers most often forget.