Understand fees and plans

There are two separate costs to know about: your subscription plan (what your Zunaro workspace costs) and the per-paid-ticket Zunaro fee (set per event, billed monthly). Ticket money itself goes to you — see how you get paid.

Subscription plans

Plans live on the public pricing page at /pricing — also reachable from View plans on your Billing page. Three plans are offered:

• Free — for trying Zunaro and your first small events. Includes your online storefront on your subdomain, unlimited events and performances, offline and pay-later orders, and community support.
• Standard — for organizers selling tickets regularly. Adds online card payments via Stripe, discounts, surcharges and taxes, access codes and ticket holds, box office sales, and email support.
• Premium — for teams running large or frequent events. Adds multiple venues and advanced holds, waitlists and sales recovery, promoter and marketing tools, and priority support.

Use the Billing period toggle to compare Monthly and Annual prices — pay yearly and get 2 months free. Prices are in USD.

Free trial or buy now

Paid plans include a free trial (currently 14 days) — Start 14-day free trial requires no credit card, and you get the full plan from day one. Prefer to skip the trial? Use the Buy now link to pay by card immediately through Stripe Checkout.

You can cancel anytime — your plan stays active until the end of the period you've already paid for, and you won't be charged again.

The per-paid-ticket Zunaro fee

Each event has a Billing tab inside its Pricing section. It shows your fee — for example: "Zunaro fee is $0.99 for each paid ticket. You will receive a bill at the end of the month." The fee can be a fixed amount, a percentage, or both, and it only applies to paid tickets — free tickets cost nothing.

New stores start on the standard rate for their market — in the US that is $0.99 per paid ticket, and tickets priced under $5 are charged a reduced $0.49 instead (other markets use local equivalents). The fee is passed to the buyer by default, so it costs you nothing unless you choose to absorb it.

Absorb it or pass it on

Right below the fee, the Billing tab asks: Would you like to cover this cost by adding it to the ticket price?

• Yes — the fee is added on top of your ticket price, so buyers cover it.
• No — you absorb the fee; buyers pay exactly the price you set.

The choice saves automatically — there's no save button.

How the month-end bill arrives

If your store uses its own Stripe or PayPal account, the buyer-paid fees land in your account during the month, and Zunaro settles them afterwards: at the start of the next month you receive a Stripe invoice by email with a hosted payment page, due within 30 days. The same statement appears on Settings → Billing under Platform fees, with a Pay invoice link. Months where the total stays under $5 are waived — you're never invoiced for pennies. Stores on Zunaro-managed card payments don't get this bill; their fees are settled inside each payout.

The performance fee (paid plans)

On paid plans, Zunaro's AI Sales Recovery automatically follows up on abandoned checkouts and unpaid reservations. When one of those follow-ups brings the sale back within 7 days, Zunaro takes 2% of that recovered ticket revenue — and nothing otherwise. No recovery, no fee. How recovery works, and exactly what counts as a recovered sale, is covered in Recover abandoned checkouts automatically.