Manage orders

Find any order on the Orders page, open its detail panel to see the buyer, tickets, and payments, record payments on pay-later orders, and cancel unpaid orders. Refunds have their own article.

Open Orders in the dashboard to see every order in your store — online and box office. Each row shows the order number, buyer, date, total, status, and any refunds. Use the search box (Search by order no, name, or email…) to find a specific order; Zunaro order numbers look like ZNR-XXXXXXXX.

Order statuses

Unpaid — placed with "pay later"; tickets are reserved but no (or not all) payment has been recorded. Partially paid orders also show a Partially paid badge.
Placed — paid in full.
Fulfilled — tickets have been issued/delivered.
Cancelled — the order was cancelled and its tickets released.

The Refunds column adds a derived state on top: Partially refunded when some tickets were refunded, Refunded when all were. Orders sold at the counter carry a Box office badge.

The order detail panel

Click an order to open its panel — buyer, tickets, payments, and refunds in one place:

Buyer — the buyer's name, Contact (email and phone from checkout), and Created date.
The ticket list — each ticket's number, status (Purchased, Checked in, Refunded, Cancelled), and total.
Payments — every transaction with its tender (Cash, Card, Check, PayPal, Pay later, Complimentary, Custom), totals, surcharges, taxes, and service fees. Card payments link out with View in Stripe.
Refund policy — what this order promised the buyer.

Record a payment on a pay-later order

Unpaid orders show Paid and Outstanding amounts.

Open the order and select Record payment.
Enter the amount — partial payments are fine. The hint shows the maximum: "Up to $40.00 outstanding"
Pick the Tender. For checks, fill in Check number (required), Bank name, and Check date; you can also attach a Check image.
Add an optional payment note and confirm with Record payment.

Once the full amount is recorded, the order is marked as placed. A partial payment leaves it unpaid: "The order stays unpaid until the remaining amount is recorded."

Cancel an unpaid order

Open the order and select Cancel order. All tickets on the unpaid order are released back to inventory.